Which problems does a chatbot solve?
It mainly solves large volumes of simple requests, repeated answers, the need for continuous availability, and time lost triaging requests before human handling.
Integration into the site
The chatbot can be integrated into a website, client portal, help center, or application support area. The key point is connecting it to the right sources, channel, and support roles.
Escalation to a human
Escalation must be planned from the start: when the chatbot cannot answer, when the topic is sensitive, or when clean context must be handed over to a support agent.
Model training
The chatbot relies less on classic “training” than on the quality of sources, answer examples, intents, guardrails, and conversation supervision.
